Personal Training

We understand that life can be unpredictable, and circumstances may arise that require you to cancel or reschedule your personal training session. To ensure the smooth functioning of our scheduling and to respect the time of both our clients and trainers, we have established the following cancellation policy:

• Cancellation Period: Clients are required to provide a minimum of 24 hours' notice for any cancellations or rescheduling of appointments.

• Notification: Cancellations must be communicated directly to your assigned trainer via phone call or text message. Voicemail messages left outside of business hours will also be accepted, provided they are received within the 24-hour notice period.

• Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will be considered late cancellations.

• Late Cancellation Charge: In the event of a late cancellation, the client may be charged for full cost of session at the discretion of the trainer. 

• Payment: clients may be required to prepay for a set number of sessions in advance, with payment made prior to scheduling appointments or keep a valid payment method on file with us. This payment method will be charged for any applicable cancellation fees or session charges according to this policy.

• Emergency Situations: We understand that emergencies happen. In case of unforeseen circumstances such as sudden illness or family emergencies, exceptions to the cancellation policy may be made at the discretion of the trainer. Clients are encouraged to communicate such situations as soon as possible.

• No-Show Policy: Failure to attend a scheduled session without prior notification will be considered a "no-show." In such cases, the client may be charged for the session at the discretion of the trainer.

• Repeated Offenses: Repeated Offenses: Clients who repeatedly cancel sessions with short notice or fail to show up for appointments may be subject to losing their standing spots.

• Trainer Discretion: Our trainers are committed to providing exceptional service and will consider each cancellation or rescheduling request with empathy and understanding. They reserve the right to waive fees or make exceptions to this policy on a case-by-case basis.

By scheduling a session with us, you acknowledge and agree to adhere to the terms of this cancellation policy. We appreciate your cooperation and understanding as we strive to accommodate the needs of all our clients while maintaining the highest standards of professionalism and service quality.

If you have any questions or concerns regarding this policy, please feel free to discuss them with your trainer or contact our administrative team. Thank you for choosing us as your personal training provider.